Level 1

Effective

Communication

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Course Objectives

By the end of the course, participants will be able to:

• Describe the importance of effective communication at work.

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• Explain how to meet the communication and language needs, wishes and preferences of individuals.

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• Explain how to promote effective communication.

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• Describe the principles and practices relating to confidentiality.

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• Explain the importance of handling information correctly.

Course Overview

Target Population:  All staff who may require Effective Communication Training.

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Course Duration: 3 hours.

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​Certification:  Level 1 Award in Effective Communication.

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Assessment: Knowledge assessment via a question paper.

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Number of Participants: 20 Maximum

Our Effective

Communication Training:

• Is based on the compliance requirements placed on trainers by the Health & Safety at Work (Etc.) Act of 1974; Equality Act 2010; Human Rights Act, Data Protection Act 2018 together  with the General Data Protecton Regulation (GDPR) & Health & Safety (First Aid) Regulations 1981.

• Can assist with the knowledge compliance of the Care Certificate Standard  6 for Effective Communication.

• Can assist Health & Social Care Diploma candidates with the various  elements of their learning.